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Broken Hill City Library
Conditions of membership and
Customer Code of Conduct

Broken Hill City Library is committed to encouraging community use by providing a safe and welcoming environment which allows fair and equitable access to services, resources and programs. Library staff will abide by the customer service commitment of Broken Hill City Council and provide support and guidance to customers when using library services and resources.

This code outlines the conduct expected of library customers in accordance with the Library Regulation 2010. The NSW Library Act and Regulations are available at Based on the nature and severity of the breach, customers who do not comply with the code may be denied access to the library or library services, risk being banned for a defined period and may be referred to the NSW Police.


Customers are able to access public areas of the Library but should not enter staff areas such as offices, workrooms and behind service desks.

Alcohol and Drugs

Customers shall not be under the influence of, use or sell alcohol or any illegal substance while in the library.


Assistance animals are welcomed. All other pets should be left at home.


If the personal hygiene, condition or dress of a library customer is likely to give offence they may be asked to leave.


Unsociable behaviour, including harassing or threatening customers or staff is unacceptable. Such behaviour includes, but is not limited to, aggression, abuse or intimidation.
Customers will treat staff and other library users with respect and courtesy. Customers shall not interfere with a library employee’s performance of his/her duties. Disruptive behaviour of any kind that creates an unpleasant or unhealthy environment, including excessive noise is not acceptable.
Customers shall avoid activities which lessen the comfort and positive experience of others. Running inside the library and the use of skateboards, blades, skates and scooters are not appropriate.
Distributing literature, soliciting or selling by members of the public is not acceptable.
Library staff will refer unlawful behaviour such as theft, vandalism, assault, carrying a weapon and other criminal offences to the NSW Police.

Damage and inappropriate use of library items, equipment, furniture and facilities.
Any behaviour which damages or misuses library equipment, furniture and facilities including tampering with security tags, cutting, tearing or defacing library items will attract charges and may result in a period of exclusion from the library or library services. Hiding or deliberately misplacing library resources or equipment is not acceptable.
Library staff will refer any unlawful behaviour to the NSW Police.


Consumption of food and drink will be allowed in the library provided it does not interfere with the comfort of others or cause damage.
Food and drink should be kept away from computers and other electrical equipment.

Internet use

Customers must comply with all directions of the Library staff concerning the use of the internet.
The Library has no control over internet sites or information and is not responsible for the content, accuracy and validity of information and materials. Parents/guardians are responsible for the sites their children access during their internet sessions and should supervise their children’s internet sessions. The Library and the Council are not liable or responsible for any material on the internet that any person finds upsetting, indecent, defamatory, personally offensive, and inappropriate or in any way unsuitable for persons under 18 years of age.
Copyright laws prohibit the unauthorised reproduction and distribution of copyrighted materials, except as permitted by the principals of “fair dealing’/ The customer is responsible if the use of the Internet Service infringes the copyright or any other rights of another person.

Library membership

All library customers must agree to abide by the determinations and procedures of the library.
Customers must have a valid library card to borrow on their person. Customers will understand that items will not be issued if the membership card is not presented at the time of the loan.
Customers will accept that lost or misplaced membership cards will incur a replacement fee as stated the Broken Hill City Council Schedule of Fees and Charges.
Customers must notify library staff of changes of contact details. The Library will not be responsible for customer non-receipt of invoices or notices due to the customer not notifying the Library of changes.
Library items must not be removed from the library without being borrowed.
Parents/ guardians undertake to ensure their child complies with the library conditions and complies with reasonable directions of the library staff. Parents / guardians assume responsibility for my child’s selection of resources including those on the internet.
Customers take full responsibility to ensure all items will receive proper care while on loan and return all items on or before the due date and are liable for all items borrowed on their card.
Customers must comply with Terms and Conditions of Use associated with accessing e-resources and online databases with your library card.

Personal items

Customers are responsible for their personal property at all times, and should never leave personal belongings unattended. The Library is not liable for loss or damage to personal property. Library staff have the right to request to inspect equipment, folders, bags or property as customers enter or leave the library.


Written permission must be granted by the Library Coordinator of the Broken Hill City Library prior to photography and filming taking place in the library.


All libraries are smoke free zones. The Smoke-free Environment Act 2000 bans smoking within 4 metres of an access point to a public building.

Supervision of children

Staff cannot supervise unattended children in the library. Children under 10 years should be accompanied by an adult at all times. Children left unattended maybe referred to the NSW Police.
Parents/guardians are responsible for the suitability of the information their children access through the library.
Parents /guardians are responsible for the behaviour of their children in the library.

Vacating the library.

Customers must leave the library when requested at closing time and during emergency situations or as directed by library staff.
The determination to ask a person to leave the library will be based on judgement as to the nature and severity of the breach of this Code.
The primary purpose of directing a person to leave the Library is to ensure the safety and security of Library customers, staff and volunteers, collections and facilities.

Privacy Notice

Broken Hill City Council may collect your personal information from this form to record and administer your library service. Without this information we are unable to provide this service to you. All personal information collected by the Broken Hill City Council is kept secure from unauthorised access and will not be disclosed to any third party without your consent. The information will be destroyed when it is no longer required. (Privacy Act 1988)

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